Lindsey Billings


Lindsey started her career as a staff accountant with a local CPA firm specializing in services to Credit Unions. There, her attention to detail and comprehensive understanding of regulations stood out in audit engagements and led her to a position as Chief Financial Officer in one of her Credit Union clients. After leaving the credit union, she ran her own small business accounting and consulting firm where she served as a consultant and outsourced CFO for many small businesses providing accounting, tax, and financial services which included loan packaging and loan term negotiation. When one of her clients planned to expand their business nationwide, she spent several years as their CFO assisting them in implementing their growth strategy and managing the accounting and finance operations in multiple states with a dozen offices and over a hundred employees and thousands of independent contractors. Nine years ago, she decided to focus on government guaranteed lending when the CDC where she served on the Board made an aggressive growth plan. Lindsey spent the next several years originating, underwriting, packaging and servicing SBA 504 loans as well as coordinating with other lenders for borrowers who had financing needs that were not eligible for the SBA 504 program. Over five years ago, her work in this area led to an introduction to the team that now operates under the platform of Madison One. Since that time, she has worked in different capacities with the same team and now manages the Lender Service operations out of an office in Florence, South Carolina. Lindsey is a graduate of Chapman University in Orange, California, where she earned a Bachelor of Science degree in Business Administration, major in Accounting. She has served as board member, treasurer, and advisor to various community organizations in and around her home in Florence.

Lauren Bengert


Lauren Bengert is a Loan Servicing Specialist for Madison One Lender Services with over 15 years of experience in Accounting, Commercial Real Estate, Banking, and Wealth Management. Lauren began her career in New York City with W. P. Carey & Co. LLC as an accountant for the Company’s REITs. There, her responsibilities grew to include managing the finances of both the W. P. Carey Foundation and the Chairman’s private companies. Following her time at W. P. Carey, she served as an investment accountant for Opportunistic Commercial Real Estate Funds at Citi Alternative Investments. Lauren moved back to the Phoenix area in 2007, changing directions at Citigroup as an Associate Banker with Citi Private Bank. At Citi Private Bank, she worked with high net worth individuals to meet their financial needs in various capacities, including general credit and banking, wealth management, and strategic trust and estate planning. In 2011, Lauren had the opportunity to join STORE Capital, one of the nation’s largest and fastest growing net-lease REITs, on the ground floor as a credit analyst. After her time at STORE Capital, Lauren put her diverse set of skills and experience to work in the business community, assisting companies in portfolio management, loan servicing, accounting and driving the implementation of complex accounting systems. Lauren was delighted to join Madison One Lender Services in May of 2018, where she assists in on-boarding loans and monitoring construction draws. Lauren is an Arizona State University graduate with a Bachelor of Science in Accountancy and Computer Information Systems. She is a Certified Public Accountant in the state of Arizona.

Mary Lineback


Mary Lineback joined Madison One Lender Services as Commercial Loan Servicer in January 2020. She brings her 40+ years of expertise in project and team management, accounting, and real estate to the M1LS team. Mary understands Borrowers’ needs because she’s been there before, processing and requesting construction draws, negotiating leases, managing subcontractors, and coordinating with engineers and regulatory agencies. She began her career working to aid a burgeoning Law Firm in Phoenix, Arizona, expand during a rapid growth stage, taking responsibility for employee onboarding and office management. She also performed all accounting functions for the firm, a skillset Mary would carry forward to her future endeavors. Over the next 27 years Mary expanded her repertoire with her involvement in various aspects of multiple Real Estate Development companies. One of her greatest strengths is her ability to serve as an expert liaison between parties, whether in her capacity as a licensed Real Estate Broker or working to connect a client with investors. Mary welcomes the new challenges and opportunities at M1LS where she will be working with borrowers and lenders on all servicing requests. Mary earned an Associate of Science from Indiana College of Business and Technology in Indianapolis, Indiana.

Laura Taylor


Laura Taylor was excited to join M1LS as a Commercial Packaging Coordinator, but it was almost like coming home because she had worked with a couple of us almost 10 years ago. Laura brings 30+ years of banking experience, starting as an assistant to an Area Manager where she got exposed to Corporate Banking, Trust, Private Banking, and Mortgage. It was in this position where she discovered her love of loans and jumped at an opportunity to join Corporate Banking. She spent many years in Corporate, Small, and Middle-Market Banking, Corporate/Syndications, and Agricultural Banking, but Small Banking was her favorite because it was there she felt she could make a difference. This led Laura to begin her 20+ years of SBA experience, working at a CDC for many years as a Closing Officer in Central Indiana. She then joined a Lender Service Provider as a Closing Officer and found her true love of learning all about the SBA 7(a) programs, doing those countrywide for a couple of years before going back to a bank. One of her more interesting experiences was working with the FDIC for whom she audit 500+ SBA files. Although she did stay long in this position, she did go on to work with another LSP doing SBA loans countrywide. However, the draw of setting up SBA departments for banks kept pulling her in and she has helped set up several successful offices in central Indiana, one of which was successful in going nationwide. Laura enjoys working with her loan officers, credit teams, packagers, closers, and servicing teams to help make a difference for her internal and external clients. Laura has a Bachelor of Science in Business Education and Office Administration from Ball State University in Muncie, Indiana, where she was welcomed into the Beta Gamma Delta Business Honor Society.

Christina Crowe


Christina Crowe joined the M1LS team as a Commercial Servicing Processor in July 2021, bringing with her two decades of combined experience in the finance industry. Christina began her career in finance in a commercial mortgage servicing position, quickly gaining the skills and experience to advance to mortgage processing and later becoming a secondary market coordinator. In these roles, Christina performed servicing actions, processed and validated mortgage loan applications, was involved in construction loans, and generated various reports. In addition to her responsibilities with loan processing and servicing, she also has experience training and managing staff, leading efforts to implement and maintain new software, and serving as a liaison between loan systems and staff. Most recently, Christina gained experience with government guaranteed lending by performing quality reviews of SBA loans and ensuring that documentation was appropriately tracked on a continual basis. Christina’s years of experience with loan servicing and processing, as well as the skills she has developed along the way, from time management and complex problem solving, to operations analysis and reporting, make her an asset to the M1LS team and the Lenders we serve. Christina received an Associate of Science in Supervision and Business Administration from Ivy Tech State College.

Anna Kooper


Anna Kooper joined the M1LS team as a Loan Servicing Associate in May 2021. Anna started her career as a Marketing Assistant with the Charleston Metro Chamber of Commerce in Charleston, SC, where she served as the primary liaison to the marketing department, planning projects and guiding them from conception to completion. During her time at the Chamber of Commerce, Anna spent two years developing her project management skills, leveraging her organization and attention to detail to streamline processes and create efficiency. She brings these core strengths to a variety of situations to provide assistance to and enhance communication within teams. Anna earned a Bachelor of Arts degree in Public Health from the College of Charleston in 2019.

Tyler Conley


Tyler Conley has nearly 13 years of commercial lending experience, and over the years has also honed his analytical, interpersonal and communication skills, applying his extensive skillset to all aspects of his career. Prior to joining the Madison One team in August 2021 as a Loan Servicing Credit Administrator, Tyler accrued a variety of valuable experience in roles as credit analyst, portfolio manager and SBA underwriter. Most recently, Tyler worked in underwriting for SBA 504 and 7a loans. Previously, he spent over a decade in the commercial banking industry as a portfolio manager. In this role, he worked with a variety of companies in multiple industries to proactively manage seven commercial loan portfolios, together totaling $140MM. He worked to ensure loan covenants were met, analyzed financial statements, underwrote loans, managed the loan pipeline and engaged with clients to develop, maintain and expand relationships. Tyler also has previous experience in program management and marketing and sales. His diverse professional experience and the skillsets he has developed along the way make him a valuable part of the M1LS team. Tyler prides himself on his excellent interpersonal and communication skills and his aptitude to explain complex ideas. His attention to detail and ability to analyze and solve problems are very important to him and help him perform his duties in a timely manner and with precision. Tyler earned a bachelor’s degree in finance from the University of Utah. He also holds an MBA, with an emphasis in accounting, from the University of Utah.

Rhonda Morgan


Rhonda Morgan has over two decades of wide-ranging financial experience in a variety of industries. She began her career as a credit analyst, where she analyzed loans, assigned risk ratings, and reviewed loan structures. She then worked in the affordable housing, and later, real estate development industries, applying her financial acumen and experience to analyze project feasibility and provide recommendations to ensure project success. Rhonda also has experience as a credit underwriter and relationship manager, spending nearly a decade working with SBA lending, organizing and analyzing complex commercial loan documentation in accordance with SBA guidelines, preparing complete and accurate SBA loan application packages, and coordinating loan closing logistics. Most recently, Rhonda served as an SBA servicing specialist, where she conducted internal audits and post-close compliance reviews of all SBA loans. She worked to ensure internal processes met and adhered to SBA guidelines and developed enhancements to controls, policies, and procedures. She also oversaw the audit remediation activities, handling the approval and completion of corrective actions. M1LS welcomed Rhonda to our team in August 2021 as a Compliance and Servicing Specialist. She brings with her a robust skillset, including credit analysis, underwriting, project management, risk and portfolio management, and lender relations. In addition to the skills Rhonda brings to the team from her professional background, she is also a dedicated team player who embraces new challenges while showing patience, forethought, and attention to detail. Rhonda holds a Bachelor of General Studies and a Masters of Public Administration from Indiana University-Purdue University at Indianapolis. She also earned a certificate in Human Resource Management and a Graduate Certificate in Public Management.


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